Right of withdrawal

Right of cancellation
You have the right to cancel the order within 14 days without giving a reason. Cancellation may either be requested in writing (e.g. letter, fax, email) or - if the goods have been delivered to you before the deadline - by returning the goods. The cancellation period begins upon receipt of such notification in writing, but not before delivery of the goods to the recipient (or, for repeat deliveries of identical goods, not before receipt of the first delivery) and also not before fulfilment of our obligations under Article 246 § 2 in conjunction with § 1 (1) and (2) of the Introductory Act to the German Civil Code (EGBGB) and our obligations pursuant to § 312g (1) Clause 1 of the German Civil Code (BGB) in conjunction with Article 246 § 3 EGBGB. Timely dispatch of the cancellation or the goods shall suffice to meet the cancellation deadline.

Cancellations and returns should be sent to:
nutricanis Versandlager
BOREK Kommunikation GmbH
Lüttgenröder Str. 4
38835 Osterwieck

Consequences of cancellation
In the event of a valid cancellation, the payments or goods received by both parties are to be returned and, if necessary, any profit made (e.g. interest) surrendered. If you are unable to return the goods or benefits (e.g. advantages of usage) received, either in part or in full, or if you can return them only in an impaired condition, compensation must be paid accordingly. This shall not apply if the impairment of the goods is due exclusively to the examination of the goods, as would have been possible for you in a shop, for example. Goods eligible for shipping will be returned at our risk and cost. Obligations to refund payments must be met within 30 days. For you, this period shall commence upon dispatching notice of cancellation or the goods, and for us upon receipt thereof.

Exceptions to the right of cancellation
In accordance with § 312 (4) BGB (German Civil Code) the right of cancellation does not apply to contracts pertaining to the delivery of goods that are not suitable for return, can spoil quickly or the expiration dates of which have passed.

End of the cancellation policy